Privacy Policy
At the Tokushikai Canada we are privileged each and every day to help members to achieve their personal improvement goals. We understand the need to protect personal information provided to us and take this role very seriously.
Our commitment to protecting the privacy and confidentiality of our members’ personal information is addressed in this privacy policy. We want you to understand why we collect your personal information, how the confidentiality of this information is protected and how you can find out what information concerning you is recorded.
Personal Information
Personal information is information about you as an individual, and includes information that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health and fitness levels and personal goals, if you have communicated these to us. We also collect data about the services that you purchase from us, the frequency of your visits and about the specific equipment, classes and services that you take advantage of, so that we may constantly strive to offer you the best range of options.
Aggregate Data
We may also combine your personal information with that of other individuals to create aggregate data which we will use, for example, to improve our products and services and develop new ones. Aggregate data is general information about groups of customers but not about you as an individual. We may also disclose aggregate member data to be used in academic research (e.g., exercise adherence), provided, however, your data will never be individually identified or identifiable in reports of the research findings; only aggregated data (group averages) will be presented.
Photographs and Videos
Photographs and videos will be taken from time-to-time to promote Tokushikai Canada and events/activities that we organize on our website and through social media. If you do not wish to have your photo or video posted online, please let us know.
Contacting Us
Tokushikai Canada wants to hear from our members regarding any issues or comments they may have with respect to their memberships or any services offered by our club. We may record this information and transmit it to our clubs in order to address them in an appropriate manner. When you contact us, by post, telephone, fax, email, SMS, live chat, through our website or through social media, we collect the information that you disclose to us. This may include details such as your name, address, telephone, email and phone number, as well as your questions, inquiries, comments, complaints or requests. If you correspond with us through any media, we may keep a record of that correspondence.
Surveys
From time to time, we may ask you to complete surveys that we use for research purposes and which we will use, for example, to improve our products and services and develop new ones. We will collect the information that you provide if you respond, however you are under no obligation to respond to them.
Identifying Purposes
We will not use or disclose your personal information for any purpose other than those for which it was collected, except with your consent or as required or authorized by law. Tokushikai Canada collects personal information for the following purposes:
to understand your personal and other related needs and objectives and to assist you in achieving them
to determine your eligibility for membership and for receiving our products and services
to process your membership payments and to ensure that your account remains up-to-date
to invite you to participate in member surveys or other opinion-gathering devices that assist us in making our clubs more responsive to your needs
to inform you of various matters relating to your membership
to send you newsletters and other information about our products and services that we believe may be of interest to you
to conduct contests, prize draws, competitions and other special promotions
to protect against harm to the rights, property and safety of Tokushikai Canada, our instructors, members and others
Telecommunications
Tokushikai Canada may ask you for contact information such as your telephone, mobile or fax number or e-mail address, and keep and use this information as well as disclose it to other trusted third parties so that we or any of these third parties may contact you directly through these channels for the purpose of marketing (including telephone and e-mail marketing and automated telephone messages) of goods, services and special offers that may be of interest to you. Your consent to this is not a condition of your membership with Tokushikai Canada and you may withdraw it at any time (see below).
Consent
Your knowledge and consent are required for the collection, use, or disclosure of your personal information. When you become a member of Tokushikai Canada, you consent to the use of your personal information for the purposes listed above. You may refuse or withdraw your consent at any time; however we may not then be able to provide you with our full range of services. We will advise you when you refuse or withdraw your consent of the impact that will have on what we are able to provide.
Third Party Disclosure
Except as set out in this policy or as required or permitted by law, Tokushikai Canada will not sell or disclose any of your personal information to any other organization or transmit personal information to third parties without first obtaining your consent. Tokushikai Canada may, however, disclose information in the following cases:
to enforce or apply our membership agreements
to protect the rights, property or safety of Tokushikai Canada, our instructors, our members and others
to comply with a subpoena, warrant or order
to a police force, if required by law
to a person authorized by law or collective agreement
to an investigative body or government institution which can oblige us to do so in emergency situations in which we believe that the life, health or safety of a member or other person may be in danger